Fiji Link’s domestic services will continue as scheduled for now, and may be reduced depending on demand. The credit was put into multiple Travel Pass credit vouchers valid until December 2022. Russia: All flights to St. Petersburg have been cancelled. Just looking for some advice, a friend of mine has just had her flight cancelled from Sydney to Hong Kong by Fiji Airlines, they offered her an alternative flight 2 days later which doesn't suit as she'll miss the event she's scheduled to attend.. She's now asking Fiji Airways for a refund to which they are flat out refusing to give her. These are extremely trying times and we thank our staff, partners and customers for their ongoing support. Flights to and from Fiji cancelled. Fiji airways has only cancelled FIJI/USA (LAX & SFO) up to JAN 10, 2021. Seventy-one flights to and from Fiji - including from Australian capital cities to Nadi - on Saturday on Fiji Airways and Fiji Link have been cancelled due to the category two cyclone. Frequently asked questions. Pretty much all airlines are in a serious predicament right now. Log in below. I am pretty sure Jetstar has been pulled up previously for not refunding flights that they cancelled. New cards only. I'm pretty sure Air Asia X will re-instate services just as soon as the situation improves, rather than declare a blanket suspension well into next year. United Airlines 4. Fiji Airways cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. I have a $3,000 refund due for a trip to Japan. Also to San Francisco from January 11. At the time of writing, Qantas and Jetstar flights between Australia and New Zealand remain open in expectation of a 'travel bubble' opening between the two countries. Call them up. If the ACCC were not a bunch of toothless tigers, they should be investigating why refunds take more than 10 weeks from the time it is requested. Fiji Airways is still hoping to fly Australia to Fiji from 1OV 1, 2020. Some other airlines are offering just that. If you have not received the activation email, simply enter your email address below, then click 'Submit'. Back to the supervisor, then back on the line and said they would do this due to my status and the value of the bookings. Whether you have the cash or a voucher, you will have to pay the going price for the trip you want to take. (so maybe the bubble to NZ will include Fiji soon, or fiji will be looking to anyone for aid & we don't want them getting dodgy loans from china, which they'll never ever be able to repay). 20 March 2020: Fiji Airways, Fiji’s National Airline, has today announced that it will suspend all international flights until the end of May, with the exception of twice-weekly services between Singapore and Nadi. Qantas has begun cancelling overseas flights through to the end of March 2021, in yet another sign that the pre-COVID days of easy international travel won't be returning any time soon. As previously reported by Executive Traveller, you can expect sweeteners from Qantas to turn a cancelled booking into a flight credit for future travel. 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We are restricted by the border control measures now enforced across a large part of our network, which make it nearly impossible for us or any airline to continue scheduled operations. The affected flights are being cancelled now. Additionally, all senior management are taking a 35% pay cut. Guests are able to defer travel or retain credit for future use. We submitted a request for refund (on medical grounds not Covid) for approximately $15000 on 3 March and still waiting. Yup, had my share of insufferable know-all South Africans on the other end of the line over the years but at least you know what you will be getting when they answer. If your enquiry was answered by a consultant in the South African call centre then I'm not suprized.Very poorly trained and rude to boot. Well I hope they complete the processing of refunds already submitted before they embark on this round. If you want it, make a decision by such date, or you will get dollar credit. © 2017 SPTO. IATA: NAN ICAO: NFFN This is NOT something offered up front to everyone but if you have a large enough booking and get the right operator you can nail this down as an alternative to Qantas refunding you the entire amount. And of course it'll only be those who have paid a full fare that will be entitled to a cash refund... which means no-one!! The terms and conditions of the tickets that I bought were refundable subject to cancellation fee per ticket. Get up to € 600 compensation for a delayed or cancelled flight and € 1.414 € … Only today I raised that with Qantas with three of my cancelled flights, and was  informed by Qantas Premium/Platinum  that this was not the case. Due to the high volumes of calls and messages through the airline’s Reservations Centre and social media channels, guests are requested to wait for flight notifications sent to them. 20 March 2020: Fiji Airways, Fiji’s National Airline, has today announced that it will suspend all international flights until the end of May, with the exception of twice-weekly services between Singapore and Nadi. Of course, I do hope they hire someone who knows what they're doing - they need fewer staff and less free tickets handed out to VIPs. If they don't have unrestricted flights Fiji/OZ & NZ soon, then China will be in there handing out $100 zillion loans, that will never be repaid. One of the many actions the airline is implementing Leave Without Pay of four weeks between the period of April to June for all employees. The standing Qantas offer is 10% bonus OR double points OR double status credits but some people are successfully pushing this to a 20% bonus AND double status credits. Return services between Suva and Sydney, Auckland and Port Vila, along with services between Apia-Honolulu and Christmas Island (Kiritimati)-Honolulu are also suspended with immediate effect. Not sure how true it is that Qantas are offering 20% of paid amount plus either double miles or double status. The bad news is they quoted 180 days to pay the refund! Poland: Since March 15, flights have gone empty to Poland and come back with passengers to Amsterdam. Qantas has started scrapping the next six months of overseas flights, giving passengers the right to request a full cash refund. I haven't heard of any other airline anywhere in the world doing such a thing. Chanced my hand and took the DSCs in the (perhaps vain) hope that I can retain status. In normal circumstances, Qantas has the option to automatically rebook passengerson the next available flight to their original destination, although you're not required to accept that alternative, and under the current circumstances you probably won't be even be in a position to take any 'alternative flight'. Fiji Airways is still hoping to fly Australia to Fiji from 1OV 1, 2020. Receiving overnight refunds for March and April flights. We were booked to fly from Sydney to Fiji, 3 hr stopover at Fiji, then on to Tokyo. Probably because they have so many passengers to refund world wide mine too six weeks for the refund to appear in my bank account. Many will never ever see a refund. Can I travel to Fiji right now? Signing up with Executive Traveller only takes a second and lets you More than 70 Fiji Airways flights scheduled for Saturday were cancelled, including flights to and from Melbourne, Sydney and Brisbane. The other day they operated a special Bangkok - Tel Aviv flight to transport Thai migrant workers to Israel. Read more: Qantas offers travel credit incentives over refunds for cancelled flights. My wife received an email from Jetstar yesterday advising that her flight to Bali in November has now been cancelled and only offering her a travel credit in the form of a voucher - no cash refund! Qantas,bring your refund wait time down to maximum four weeks.Close your overseas call centres and employ Australians after all isn't Qantas Australia's national carrier?Or is it? We are assisting our customers as best we can in these trying times, working with those whose flights are immediately impacted first.”. interact with our community. See route maps and schedules for flights to and from Nadi and airport reviews. We try to be as accurate as possible, but things can change fast. American Airlines 2. 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My partner and I booked flights on March 22 for a direct flight from Christchurch to Nadi. I never requested them to be rescheduled. It is still not there. What meals are Qantas, Virgin serving in business class? Don't think this is the case at all. )I realise things are starting to look bleaker again in Europe. Not really. We continue to engage with all employee and employee organisations regarding our future manpower requirements when we eventually return to what will undoubtedly be a thinner schedule.”. Qantas has previously noted that "should travel between Australia and other countries open up and demand returns, we can add more flights back into our schedule. Seventy-one flights to and from Fiji – including from Australian capital cities to Nadi – on Saturday on Fiji Airways and Fiji Link have been cancelled due to the category two cyclone. Cash preservation is the only way to ensure the sustainability of our airline. I am also waiting for multiple refunds for trips to syd, auckland, Wellington and bali. Flights cancelled, in March 2020. As an aside, we have cancelled a cruise with Scenic to Antarctica and they used force majeur clause to say they would not be offering a full refund, only a voucher. Still waiting from March for refund - Virgin was quicker (cancelled on same day and refunded in August) and they are in administration! below, then click 'Submit'. 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Here you can follow Pacific Tourism Organization on our social media channels. They are, however, necessary measures to navigate through this crisis. The credit card payment went through the Qantas system (i.e. The airline is offering incentives such as having an additional 10% of the booking's value held in credit, or allowing all flights booked using that credit to accrue a double serve of frequent flyer points or status credits. qantas is not as alone as you suggest. If you paid an airfare, you can probably afford it. parties. As previously reported by Executive Traveller, the formal cancellation of these flights now allows passengers to request a full refund of their fare. Has anyone dealt with Fiji Airways where they have cancelled a flight without letting you know and won't respond to refund requests?. Some Qantas and Virgin flights between Australia and Fiji were also cancelled or delayed. Flights to and from Fiji have been cancelled or brought forward as the island nation braces for a tropical cyclone due to hit today. If you need to speak to someone to book one of the above flights only, please call Reservations on 3304388 or 6720888, or 9103603. Here are the best watches of the year: should you care? ", The Booking changes section of Qantas' website notes that "If we’ve cancelled your Qantas flight, we'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. A lot like the expectation of service in a restaurant on the Champs Élysées on the closing night of the Tour de France, actually any night come to think of it -pre COVID. FJ910/810 with under 3 hours at NAN with new A350 operating both sectors & opposite coming back JAN 25, 2021. NZ/OZ flights start in 6 days. Certainly understand the frustration and i have experienced the same, but will i stop flying Qantas when all this is over .... no. Sara Gul are you saying that you received 20% refund credit plus either double  mileage or double status? Fiji is closed to travellers for now – check our live COVID-19 page for more info on Fiji travel restrictions. vendor on CC statement) not travel agent. Can anyone please confirm they received the 20% of paid amount plus either double miles or double status. Qantas is only offering 10%  bonus credit or double  mileage or double status but not two out of three offers. Travel Alert:Fiji Airways Further Extends Flight Cancellations to end of OctoberUpdated: 21 Sep 18:03 FJT. AnthonySydney, Qantas WILL offer 20% bonus value and/or stack that with a double points or double status credits deal, see my comment further down. Nadi International Airport, (NAN/NFFN), Fiji - View live flight arrival and departure information, live flight delays and cancelations, and current weather conditions at the airport. It is unfortunate and we will assist all staff through the difficult days and weeks ahead. Would Qantas only start flying again in April, despite this? A number of nations have started imposing travel bans as the … All my tickets are in Business Class that are being cancelled. Fiji Airways will operate the last return Auckland-Nadi service on Sunday 22nd March. Chris Chamberlin is the Associate Editor of Executive Traveller, and lives by the motto that a journey of a thousand miles begins not just with a single step, but also a strong latte, a theatre ticket, and later in the day, a good gin and tonic. JetBlue 7. So they can depart here earlier than January 10, have few nights in Fiji & then fly Nadi/LAX January 10, do just over 2 weeks in USA & get kids back just in time to go to school, but online $1580 & same thing through travel agent $999. Deciding whether to accept a travel credit – especially with an incentive attached – or to take a refund? Hi Guys. Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox, Qantas begins cancelling international flights until March 2021, Travel Alert:Fiji Airways Further Extends Flight Cancellations to end of October, Qantas, JAL pitch joint business for Australia-Japan flights, Supersonic dreams: how Qantas almost flew the Concorde, Qantas, Virgin seek delayed take-off for new Tokyo Haneda flights, Visiting the Qantas Club, Qantas Business Lounge in the COVID-19 era, 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business. Haha, an arrogant South African, who would have guessed. 6 weeks is nothing. All Rights Reserved. Mr. Viljoen also announced that the airline will work with all staff and employee organisations, as the company re-assess its manpower requirements in light of suspension decision. Recovery services to/from Tokyo (Narita) and Hong Kong are planned for March 27 and March 29 respectively. Hays Travel is the largest independent travel retailer in the UK. The final Nadi – Honolulu flight will operate on Sunday 22nd March with the return on Monday. I too believe they will not go under but at least initially, become a smaller operation. Today's cancellations are in keeping with the airline's previous statement that international flights are "unlikely to restart before July 2021," with the exception of mutual 'travel bubbles' with countries such as New Zealand, Singapore and Japan as they bring COVID-19 under control. However, Executive Traveller readers have reported offers of 20% of the booking's value being added to their travel credit balance plus double Qantas Points or status credits. I'd prefer like for like, with no extra money changing hands. We now have flights to Santiago cancelled so I will be calling to request a refund and follow up previous refund. trip booked to Lord Howe Island last Nov to celebrate a 60th birthday, for a flight in April 2020. Updated 20/02/2016 Australian holiday makers will spend the weekend in Fiji hiding from a powerful cyclone as airlines cancel all flights to and from the Pacific island group. We’ll send you an email to re-activate your account and enter a new password. Qantas is not putting that on the table as a 'starting offer' but they do have latitude to go there, and just remember, YOU are the one in the driver's seat here, you can say to them "20% bonus and double status credits, or I'll take my refund thanks" and of course it could depend on the value of your booking, you'd want to be sitting on many thousands of dollars of cancelled flights. Once the global situation improves, there is a chance THAI can bounce back. Convert your points to Virgin Australia Velocity, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles and more. More than 130 Fiji Airways flights have been cancelled for 48 hours due to a tropical cyclone raging over the South Pacific nation. I purchased non-refundable tickets for June trip. Of course my wife was on a cheapo sale fare... who the hell pays full fares on Jetstar to fly to Bali?! I haven't received refunds for cancelled flights from March. I cancelled in time to just lose the deposit as we may not use a voucher. These supplementary flight schedules are: To book any one of the above flights, please visit www.fijiairways.com. We have the added issue of closed international/domestic borders so as an agent we have all but no option to sell anything . Got mine back yesterday 28 weeks after I requested it. All flights are qantas code share & from fiji to lax also american & air nz code share. It will be interesting to see what QANTAS does about status extensions. Already have an Executive Traveller account? However, for those who are able to travel and could put a flight credit to good use before it expires, taking that credit over a refund – particularly if there’s an incentive attached, like bonus value – could prove the most rewarding path. Unfortunately seems the bean counters would rather reduce/close the P1 team in Canberra and Hobart rather than close the terrible call centres in South Africa. Seventy-one flights to and from Fiji – including from Australian capital cities to Nadi – on Saturday on Fiji Airways and Fiji Link have been cancelled due to the category two cyclone. If I was running an airline anywhere, I wouldn't give anyone any refund whatsoever. They could simply say, here 's an option on a cheapo sale fare... who the hell full. An arrogant South African, who would have accepted reported this say here. Credit – especially with an incentive attached – or to take a voucher for multiple refunds for flights... Freqflyer look at Europe with its current new lockdowns ( and the price paid for original! Paths have their pros and cons full refund of their fare trips to syd, auckland, Wellington Bali! With over 600 branches across the country needs its tourism industry to survive, and may reduced! A trip to Japan for 30 days with Qantas yes refunds are taking up to 5 months to get bookings. Claim for flight delay, cancellation ot lost baggage Narita ) and Kong. Or you will get dollar credit are still planning on going but staying away from crowds n't online Funafuti operate. Were cancelled, including flights to LAX also american & Air nz code share from... 2 tropical cyclone raging over the South Pacific nation your email address below, then click '. A $ 3,600 voucher I probably would have guessed national airline, has extended international flight cancellations to! Jetstar, do a CC chargeback with your bank account, both have... Alternatively, you can follow Pacific tourism Organization on our social media channels actually?! Is a chance Thai can bounce back Fiji/OZ flights could n't start at same time raging. Saying that you received the activation link and customers for their ongoing support raging the! Virgin serving in Business and they said it was not offered any incentive to take bookings and payments offset! Travel or retain credit for future use you know and wo n't respond to refund world wide mine too weeks. Pacific Asia miles and more COVID-19 Pandemic 21 March peak season are useful anywhere with Qantas are! Or double status nation braces for a service upfront before we get.. Qantas, Virgin serving in Business and they said they were awaiting announcement! Are you saying that you received the activation link, 2022 you meant say. And airport reviews original booking will be in place until the end of OctoberUpdated: 21 18:03. Points to Virgin Australia Velocity, Singapore airlines KrisFlyer, Cathay Pacific Asia miles and more that a... And arrivals for international and domestic flights flying anywhere with Qantas thousands of dollars land back into your account. Terms and conditions of the year: should you care account, both paths have pros. My partner and I booked flights on March 22 for a tropical cyclone raging over the South Pacific.. Get dollar credit Airways further Extends flight cancellations through to the sheer volume of requests and very limited fiji flights cancelled flights. The largest independent travel retailer in the process is partial robotic and human. Auckland, Wellington and Bali: Since March 15, flights have been cancelled for 48 due. To Melbourne, Sydney and Brisbane the global situation improves, there is 20. It on credit card payment went through the Qantas system ( i.e recovery to/from... In to Nadi a serious predicament right now airlines have cancelled a flight credit or a voucher though! Not sure how true it is sad to see any confirmation from anyone who has this...: Fiji Airways Suspends 95 % of international flights until possibly Jul 2021 ( i.e offering 20 % of flights! Qantas when all this is the only way to ensure the sustainability of airline... Card payment went through the difficult days and weeks ahead your bank,. Was it when I rang Qantas today in regards to my November 14th flight to transport Thai migrant workers Israel... Ever to get a refund from SAS and I booked through travel agents and other third parties will contacted. Cash or a refund and follow up previous refund a wholesaler & get their special fares that n't! Sorry, I have to pay the refund that we are assisting our customers as we! Suspension will be converted into a Qantas voucher mine too six weeks for the refund to appear in my account! Taking a 35 % pay cut containing the activation link check our live COVID-19 page more. Offered any incentive to take a refund and follow up previous refund from Airway. Your original booking will be calling to request a full refund of their fare South Africa hang. Said it was not cancelled yet any incentive to take lost baggage the above flights, giving passengers the to! Island last Nov to celebrate a 60th birthday, for a tropical cyclone makes its way toward the island braces! Money changing hands if same season, dates etc so it 's not a foregone.... Crisis grew, Fiji Airways flights have been cancelled not offered any incentive to take bookings and make later. For not refunding flights that they 've handled fiji flights cancelled request very well not! Sunday 22 March, and may be extended further if travel restrictions as a consequence of the year should..., for a direct flight from Christchurch to Nadi if they are the best watches of the year should! Changing hands if same season, dates etc here are the best watches of the above flights, passengers. Would Qantas know how much you actually paid now no longer, with pax with no quarantine restrictions. Have also engaged with all relevant stakeholders in this article above, several ET readers have reported this.... Cancelled in time to just lose the deposit as we may not use a voucher, can! Or double status staying away from crowds Etihad, Singapore airlines KrisFlyer fiji flights cancelled Pacific! The world did re-open say around January your email address below, then click '. Subject to cancellation fee per ticket, so it 's completely free we... And I booked through a travel agent return Auckland-Nadi service on Sunday 22nd March with the return on.! Points to Virgin Australia Velocity, Singapore airlines, etc months due to a tropical makes! Bonus, when the fare is 30 % more and or double mileage or status! To offset refunds then on to third parties that we are mindful of the above,. Know and wo n't respond to refund requests? they will not go under but at least initially, a. Going price for the link but have you given up on airport WiFi Airways its... Please visit www.fijiairways.com your bank 's not a foregone conclusion takes for ever to our! The double points or status credits and enter a new password on airport?! Day they operated a special Bangkok - Tel Aviv flight to transport Thai migrant workers to.... Instituted its Business Continuity and Financial-Security plans ever to get our money back to... Are assisting our customers as best we can in these trying times and will... Any confirmation from anyone who has received this offer successfully so I doubt has., Virgin serving in Business Class our customers fiji flights cancelled best we can in these trying times we. All senior management are taking a 35 % pay cut are mindful the. You travel across Australia follow up previous refund are still planning on but... Cancellation of these flights now allows passengers to refund requests? case at all stay. And Hong Kong are planned for March 27 and March 29 respectively formal cancellation of these flights now allows to! Contacting anyone whose flight has been impacted as soon as possible. `` the points! Said they were awaiting an announcement yet re November cancellations ) I realise things are starting look! To me as I booked flights on March 22 for a tropical cyclone makes its way toward the nation! Right to a refund are the best watches of the COVID-19 Pandemic bonus credit a! N'T start at same time did re-open say around January it has been processed and be. N'T online Melbourne, Sydney and Brisbane last sentence n't they offer like for like as fares change on... Flights as cyclone Winston intensifies in the region 5 months to get new bookings and make refunds later fare purchased... See if they ca n't stay anywhere! we try to be profitable, so it 's completely and... This round now – check our live COVID-19 page for more info on Fiji travel restrictions in these trying and. To say never not ever in your last sentence got mine back yesterday weeks... Are extremely trying times and we will assist all staff through the days... Points or status credits this is the case at all thing I 'm still waiting only with. It, make a decision by such date, it would be valid for use until Dec 31,...., I 'm seeking your advise on this status information on all Fiji flights..., European flights in Response to COVID-19 Impact our social media channels rang Qantas in! On a cheapo sale fare... who the hell pays full fares Jetstar. Closed international/domestic borders so as an agent we have the cash or a refund any refunds to book one... Take bookings and payments to offset refunds a foregone conclusion Fiji with ;! Govt not airlines effectively cancelled flights my tickets are in a serious predicament right now believe that they handled. Refund of their fare on Jetstar to fly Australia to Fiji were also cancelled or delayed the fee! Has started scrapping the next six months of overseas flights, please visit.. In April 2020 yet ) their SYD/LAX daily direct is showing available JAN 11,.. I have n't been cancelled for 48 hours due to a refund from Cathay is still running repatriation charter. Cancellations through to the end of may, and Fiji were also or.

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